What Can I Expect from Oxyrase?

Expect unique, premium quality products and Exceptional Customer Service.

We listen to our customers. We work hard to make doing business with us easy. The philosophy we endeavor to follow is:

“A customer is the most important visitor on our premises, he is not dependent on us. We
are dependent on him. He is not an interruption in our work. He is the purpose of it. He is
not an outsider in our business. He is part of it. We are not doing him a favor by serving him.
He is doing us a favor by giving us an opportunity to do so.”
                                                                                                         -attributed to Mahatma Gandhi

At Oxyrase, Inc., we strive to provide the best customer care possible. You will talk to a knowledgeable and caring person when you call.  We want to make the experience satisfying when you contact us. We make every effort to be personable, accessible, and genuine. Let us get to know you as a customer. 

As growth continues at Oxyrase, the focus is on building strong relationships with our customers. Customers are viewed as partners; not transactions. We are open to participating in special project collaborations with customers to establish long term partnerships. 

Oxyrase, Inc. first achieved ISO Certification in 2015. One example of Exceptional Customer Service is demonstrated by our Quality Policy: 

Oxyrase, Inc. is committed to maintaining and ensuring our products meet applicable regulatory and safety standards and exceed customer expectations; by continually improving our Quality Management System and the effectiveness of our processes.   

Another example of Exceptional Customer Service is found in our Shipping Policy. We retain ownership and responsibility for our products until they safely arrive at your location. We guarantee it.

Oxyrase has an online ordering system to meet your ordering needs 24/7. We sell directly to the end user. To make transactions simple, all you need is a valid Purchase Order Number, MasterCard or VISA. 

As a customer, you also have a voice at Oxyrase, Inc. and are well represented. We have an Ombudsman who takes your point of view during internal conversations. 

Exceptional Customer Service is a reality at Oxyrase, Inc. We believe it adds great value to our products and partnerships.  We seek to exceed customer expectations at every level. 

Thank you for giving us the opportunity to serve you.